Shipping Information Our promise to our customers is that we will never take more then one business day after an order is completed to get it into the Royal Mail system. Generally orders placed before noon GMT will be posted that business day. We are committed to getting your order to you as quickly as possible.
Orders will be shipped using Royal Mail. We invite you to use the Royal Mail shipping services and enjoy the features offered by the range of offered shipping services. Note that certain services also offer insurance, see the Royal Mail website for full details.
A small handling charge will be levied to cover cost of packaging materials, which have been carefully selected to ensure your order arrives in pristine condition. We use the appropriate recommended protective packaging for all items.
All goods are inspected prior to dispatch and packaged carefully to minimise risk of damage. Willspencer.org will not be liable for items lost or damaged in transit. We STRONGLY RECOMMEND that for FRAGILE ITEMS you select a shipping option that includes Insurance!!
Satisfaction Guarantee and Return Information
Will Spencer is totally committed to keeping his customers happy! If you have a problem he will do his best to solve it promptly.
Satisfaction Guarantee
If you are dissatisfied for any reason return your unopened package to us for full refund less shipping charges.
Return Policy
If your item is defective please let us know immediately, giving information about the defect. All returns must be authorised before being returned. Items must be in original packaging, in all original boxes, packing materials, manuals, and all other accessories and documentation provided by the manufacturer. We strongly recommend that you fully insure the package that you are returning. We suggest the use of a carrier that can provide you with "proof of delivery" such as Royal Mail Recorded Delivery. All return shipping is paid for by the customer. We will ship you a replacement as soon as a defective item is reported. For a nominal fee, you can even upgrade shipping on replacements to get them as quickly as you need them.
Your statutory rights are unaffected by this policy.
